Return Policy

All product returned must have a Return Authorization Number.

The Return Authorization Number is valid for 30 days.

Non-returnable Items

Items, including their packaging, showing visible signs of wear are non-returnable and non-refundable with the exception of defective items under warranty.  No credit will be issued for obsolete or otherwise non-saleable merchandise, including outdated packaging and items worn by the customer.

Non-warranty Returns

Non-warranty returns in original, unused condition will be accepted within 2 months from the date of purchase and will be subject to a 15% restocking fee.  The restocking fee may be higher for special-order items.

Warranty Returns

Western Medical Inc. will not accept items for return that have been worn by the customer, with the exception of defective items under manufacturer warranty.  Western Medical Inc. will always defer to the manufacturer’s warranty policy.

The following information is required to obtain a return authorization from Western Medical Inc. Customer Service –

  • Full description of merchandise including item number
  • Complete reason for return
  • Sales Order, Invoice, or Purchase Order Number

Additional information may be needed if required by manufacturer.