Return Policy
Non-Returnable Items
Items including their packaging, showing visible signs of wear are non-returnable and non-refundable with the exception of defective items under warranty. No credit will be issued for obsolete or otherwise non sell-able merchandise, including outdated packaging and items worn by the customer.
Non-Warranty Returns
Non-warranty returns in original, unused condition will be accepted within 1 month from the date of purchase and will be subject to a 20% restocking fee. The restocking fee may be higher for special-order items.
Warranty Returns
Western Medical Inc. will not accept items for return that have been worn by the customer, with the exception of defective items under manufacturer warranty. Western Medical Inc. will always defer to the manufacturer’s warranty policy.
The following information is required to obtain a return authorization from Western Medical Inc. Customer Service.
- Full description of merchandise including item number
- Complete reason for return
- Sales Order, invoice, or purchase order number
Additional information may be needed if required by manufacturer.